Turn your customer contact team into a profitable team
Discover the core of your customer service strategy. Map hidden costs and inefficiencies within your support process. Leverage opportunities to generate profit through proactive customer service and an omnichannel approach with human and AI-based support.
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Capacity planning
+60%
Improvement in staffing accuracy
Time savings
-56%
Time saved through automated intraday management
Agent performance
+9%
Improvement in adherence through a transparent dashboard
Staffing costs
-4%
Reduction in staffing costs through more efficient deployment
Forecasting
Predict the future
Connect data from multiple systems to easily calculate the required capacity. Apply our integrated AI solution and consistently meet your SLAs.
Automated workforce planning
Always meet your SLA
Let Teamlead automatically create a staffing schedule based on required capacity. Teamlead immediately indicates on which days and times capacity is too low to achieve the service level.
Real-time management
Quickly adapt to changing circumstances
Teamlead advises on potential changes, so you stay on track. Monitor real-time changes in traffic and performance of each team member.
User-friendly tool with excellent service
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent â they thought along, implemented quickly and delivered neatly. A very good experience!"
A real efficiency boost!
"From Excel to clear Teamlead. Teamlead is an efficient tool with which I can optimally deploy the staffing planning of our KCC. At a glance I can see whether staffing is adequate and where I need to switch."
70 employees in 1 app
"We are happy with the choice for Teamlead. Why? It is a practical and affordable tool. Desired adjustments to the program are open to discussion and are implemented quickly when possible."
Get started with Teamlead
Dozens of companies see Teamlead as a full-fledged team member.
Curious how much time you can save by working with Teamlead? We'll show you in a free demo. We ask for 15 minutes of your time and promise many saved hours afterwards.