Intraday Management
Because not every day is the same
Respond immediately to unexpected situations and keep your service levels and KPIs on track.
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They went before you
Overview and signals
Everyone in the right place, at the right time
Ensure everyone is working on the right task at the right time. Share changes clearly and in a timely manner. This increases engagement and compliance. With real-time insight and trend analysis, you see structural bottlenecks coming and resolve them before they have impact.
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Adjust your schedule in real time
Get an at-a-glance view of which activities are being carried out by which agents. Adjust your schedule in real time based on incoming workload. Analyze compliance and conformity data for teams and individuals over the past six months.
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Integrations
Connect your communication platform
Connect your communication platform via our integrations for a fully integrated real-time experience.
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User-friendly tool with excellent service
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent, implementation was fast, and delivery was structured. The Teamlead team is easy to work with and the value for money is very strong."
A real efficiency boost!
"From Excel files to clear planning in Teamlead. It helps me deploy our KCC staffing far more effectively. In one glance I can see whether staffing is correct and where I need to intervene. It is intuitive and easy to configure."
70 employees in 1 app
"We are happy we chose Teamlead. It is practical and affordable. Requested adjustments are open for discussion and can often be delivered quickly. That means Teamlead keeps improving in line with our needs."
