Privacy Policy

1. Data controller

Teamlead (LLM Solutions) is responsible for processing personal data through the website and Teamlead platform. If you have privacy questions, you can contact us using the details below.

Unit A4.004, Stationsplein 45, 3013 AK Rotterdam, The Netherlands
Email: info@teamlead.io
Phone: +31 85 212 9347

2. What data we process

• Contact details such as name, email address, phone number and company name.
• Account and user data required to access Teamlead.
• Operational data entered in the platform for planning and workflow management.
• Technical data such as IP address, browser details and logs for security and reliability.
• Communication data when you contact support, sales or use forms.

3. Why we process this data

• To provide our software, manage accounts and offer support.
• To enable scheduling, capacity planning and operational workflows in Teamlead.
• To handle billing and administrative obligations.
• To prevent, detect and handle security incidents.
• To improve our services and website.
• To comply with legal obligations.

4. Legal bases

We only process personal data when there is a valid legal basis, such as:

• Performance of a contract (for example, using Teamlead).
• Legal obligation (for example, tax retention requirements).
• Legitimate interest (for example, security and product improvement).
• Consent where required by law (for example, non-essential cookies).

5. Sharing with third parties

We only share data with parties required for our services, such as hosting, email, support and analytics providers. We enter into data processing agreements where legally required.

6. International transfers

If data is processed outside the European Economic Area, we apply appropriate safeguards such as Standard Contractual Clauses and supplementary security measures.

7. Retention periods

We do not retain personal data longer than necessary for the purposes described above, unless a longer retention period is required by law.

8. Security

We apply appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access and unlawful processing.

9. Your rights

Under GDPR, you have rights including:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure of data (where legally applicable).
• Restriction of processing.
• Data portability.
• Objection to specific processing activities.

You can submit a request via info@teamlead.io.

10. Cookies

For details on cookie usage and preference management, please read our cookie policy.

11. Complaints

If you believe we are handling personal data incorrectly, please contact us first at info@teamlead.io. You also have the right to file a complaint with your local supervisory authority.

12. Changes

We may update this policy if laws, services or processing activities change. This page always contains the latest version.