Customer case
Woonkracht10
Woonkracht10 is a housing association in the Zwijndrecht region that serves more than 10,000 households with affordable housing. To support these households well, Woonkracht10 set up a 20-person Service Center.
Sector
Housing association
Scale
10,000+ households
Team
20 Service Center employees
Focus
From Excel and WhatsApp to one planning process
Challenge
To maintain strong accessibility, it is essential that Service Center employees are scheduled at the right time.
Rob explains: "In the past we used Excel to create schedules. Every week a new schedule was shared in a WhatsApp group. It was time-consuming, because every change required another update and re-share. Multiple versions were in circulation, which created miscommunication."
Rob explains: "In the past we used Excel to create schedules. Every week a new schedule was shared in a WhatsApp group. It was time-consuming, because every change required another update and re-share. Multiple versions were in circulation, which created miscommunication."
Solution
This needed to become easier. After online research, we connected with Teamlead. During the product demo we immediately saw clear value: an easy-to-understand planning view and one-click creation of fitting schedules. The most important reason to start with Teamlead was the time saved on planning.
The planning workflow is now efficient, and everyone can view their schedule via mobile or personal computer. Whether employees work from home or in the office, they instantly know what to do. Implementation was quick and smooth. Because the software is simple and clear, the team started within one month.
All in all: Teamlead is a clear and practical tool for us. I would recommend every customer service manager to request a demo.
The planning workflow is now efficient, and everyone can view their schedule via mobile or personal computer. Whether employees work from home or in the office, they instantly know what to do. Implementation was quick and smooth. Because the software is simple and clear, the team started within one month.
All in all: Teamlead is a clear and practical tool for us. I would recommend every customer service manager to request a demo.
Get started with Teamlead
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